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HostRocket

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Overall Impression

Support - 85%
Performance - 72%
Stability - 72%
Price - 75%
Summary

A good hosting provider with a well known brand, prices are good all over all products.

76%
Host Information
Name HostRocket
Website hostrocket.com
Founded 1999
Support Email -
Support Phone -
Advantages Disadvantages
Good pricing on there hosting packages Slow average loading time
Offers Shared, VPS and Dedicated Hosting

HostRocket Review

HostRocket offers a variety of web hosting options. However, their main focus is shared and dedicated hosting. This company was founded in 1999. HostRocket is relatively small and isn’t as big as HostGator and BlueHost. HostRocket provdes hosting services to around 50,000 customers.

 

HostRocket Background

HostRocket offers a variety of web hosting options. However, their main focus is shared and dedicated hosting. This company was founded in 1999. HostRocket is relatively small and isn’t as big as HostGator and BlueHost. HostRocket provdes hosting services to around 50,000 customers.

 

Key HostRocket Benefits

A stable uptime of 99.97% – for comparison, the industry-standard is 99.94%. This means an extraordinary low downtime- under 30 minutes for a week. Your online business won’t suffer terribly from downtime. HostRocket’s performance is absolutely outstanding in this category.
A decent support – this web hosting company provides customer support only through a ticket system and telephone. There are no options for live chat or emails. However, their support is pretty fast and competent. Also, a quick check into the experience of other customers confirms an overall good experience. There are some problems with this hosting company, but for sure there are not coming from the support.
There are two server locations you can choose from – HostRocket allow you to choose which data center you’d like to use. The have two data centers available – in Chicago and New York. They are both in the US. What is more, they have more than enough space for the company to double in capacity. Connections are offered through Time Warner’s fibre network, Cisco routers and cat 5e Ethernet cabling. Also, the facility is air conditioned and offer full UPS battery backup power and diesel generators. Of course, the facility is staffed round the clock.
250 App integrations – they have integrations with over 250 popular applications. These include WordPress, Drupal, Magento, Zen Cart, Open Cart and even more.
A standard 30-day money back guarantee – HostRocket offers a standard money back guarantee and this covers all hosting fees. However, bear in mind that setup fees are not included. When their customers close the account, they must provide digits from their card number. But, there is not restriction on how the account is closed. Also, this web hosting company does not offer a free domain name, so these fees are not included in the money back guarantee deal.
Easy to navigate website – their website is easy to navigate and contains a ton of useful information which is always a good sign. They offer a wide range of web hosting services and their plans are reasonably priced. However, the absence of live chat option and forum is a bit of a downside, especially for international customers who may not want to contact the host by telephone.

 
 

Hosting Features of HostRocket

HostRocket do not offer free ad credits and free domain names. However, they do offer RSViteBuilder which is available for customers who want to build a site using a simple and easy to use drag-and-drop tool.
HostRocket offers a wide variety of web hosting plans including shared, reseller, dedicated and cloud VPS plans. Below we neatly listed them:
Reseller Hosting – their reseller hosting is based in the cloud, and reseller cloud and ordinary cloud hosting are both provided, DotBlock. It is sold in blocks on a price scale. These plans include unmetered bandwidth, SSD storage, 3GB RAM, a 3 GHz processor. For their cloud hosting, the customers are directly invited through their website to DotBlock and make an enquiry.
Dedicated Hosting – these services are split into four tiers depending on the cores, storage and RAM the customers need. The most basic come with free RAID 1. What’s good about it is that it’s easy to reboot a dedicated server with just a click of a button.

 

Control Panel & Usability

HostRocket uses the industry-standard cPanel.

 

Data Security and Backups

HostRocket do not offer any additional security and the customers are responsible for doing their own backups through cPanel. There is no information on their website if the hosting company does any kind of backups.>

 

Hosting for WordPress

HostRocket offer 1 click easy installation of WordPress.

 

Shared Hosting

Their shared hosting plans are split into four. Also, they are Linux-based. The features of the service don’t vary much across the hosting plans. However, the price gets lower over a longer contract term. This type of service gives all customers unlimited resources. The price varies only when a longer contract is taken. Annual and biannual plans do include free setup and in case you are a new customer, there are also a number of free months available. There are a few chargeable extras which include: dedicated IPs, SSL certificates, domain registrations, transfers and backups.

 

Customer Support

This web hosting company provides support via a client login and ticketing system. Also, there a lot of articles on their website for customers who want to know more. Sure, the base is relatively small, but it covers all the necessary questions a customer may have about the account. However, bear in mind there is not live chat or forum, only telephone support available 24/7.

 

HostRocket FAQs

In case I’m not happy with their services, will I get my money back?

Yes. All of their accounts have a standard 30-day money back guarantee. This covers all hosting fees except for any account setup fees. The clients can request a refund and account cancellation without questions asked. So, within 30 days of signing up you are able to get your money back.
 

 

Final Thoughts

This web hosting company has a few problems, but in general is a good web hosting choice for customers who have just started using hosting services.

 

 

 

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